A Brief Comparison of Smartsheet Cost vs Freshdesk Cost


Project management is the process of planning, organizing, and managing resources to achieve a specific goal. It is a set of techniques and tools used to define, plan, monitor, and control a project. Project management assists with completing projects on time, within budget, and with the desired results. It can also help to reduce risk and improve overall performance by helping to identify and address potential issues. It requires strong communication and collaboration skills and the ability to problem-solve and make decisions.   สล็อตเว็บตรง

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As business environments have become more complex than before, so have their project management objectives. Therefore, many businesses employ the support of a project management software application. 

Project management software is essential for businesses of all sizes. It helps teams stay organized and on track, enabling them to manage projects more efficiently and effectively. Using such applications, teams can break down tasks into manageable chunks, track progress and deadlines, and assign tasks to team members. It also provides helpful reports that allow teams to monitor performance and identify potential problems. In addition, project management software streamlines communication, allowing team members to easily collaborate on projects in real-time.  

In the following article, we discuss two popular project management applications and provide a comparison between their pricing: Smartsheet cost vs Freshdesk costs. 

Smartsheet Project Management สล็อตเว็บตรง

Smartsheet software is capable of handling project management, sales tracking, and crowdsourcing. The tool offers companies a distinctive method for processing and teamwork on projects. It provides file sharing, interactive meetings, automated workflow, and spreadsheet management. Given that businesses use spreadsheets to manage their finances, schedule, and inventory, Smartsheet provides a UI that is well-known and accessible to users. It is the perfect fit for everyone because of its spreadsheet-like design. The functionality of the spreadsheets and the degree of customization make a significant difference to how team work on different projects.  

Smartsheet Features 

The Software as a Service (SaaS) application has both web-based and cloud-based deployment. In addition to being feasible for almost all business industry specialties, Smartsheet software works well for all company sizes too.  

Here are some key beneficial features offered by the software: 

  • Widget-driven and customizable dashboards for viewing critical data 
  • Automation of approvals, requests, notifications, and alerts 
  • Consolidation of data with shareable reports 
  • Activity log helps track collaborators’ actions 
  • Integration with calendar applications such as iCal and Google Calendar 
  • Integration with multiple third-party applications valuable to your business 
  • Centralize teams with portals for flexibility and agility 
  • A control center for accessing portfolio tools (for business and enterprise users) 


  • Real-time collaboration, management, and reporting features 
  • Automation of different tasks boosts productivity 
  • The collaboration feature is valuable for being in sync with non-users 
  • The software has a user-friendly interface 


  • Limited features as compared to other software applications within the same niche 
  • Some features are only available as premium add-ons 

Smartsheet Demo 

It is useful to schedule a software demo to obtain an in-depth understanding of the Smartsheet features. You can easily book a demo through Software Finder by visiting the software’s vendor profile on the website. 

Smartsheet Pricing 

Smartsheet software does not offer a free version. There are three paid packages, all of which come with a free trial. The pricing starts at $7, which is charged per user per month but billed annually.  

Smartsheet Reviews 

Users report that the software is easy to set up and start with. Additionally, users found the interface to be flexible. Despite limited features, people believe that the software offers significant functionality. On the other hand, some people have reported that it may be a challenge to scale the software.  

Freshdesk Project Management 

A cloud-based customer service solution, Freshdesk guarantees enhanced customer engagement and satisfaction. It allows the configuration of agent roles, ticket forms, portals, and more. The ability to customize these options helps in streamlining the process of ticketing. Users can control access to identities and information to increase data security. The software includes field service modules with features including real-time dispatch tracking, quick inquiry resolution across all channels, automatic appointment management, and client involvement. 

Freshdesk Features 

Offering a cloud-based deployment only, Freshdesk is compatible with all company sizes: small, mid-level, and enterprise-level. The software includes but is not limited to the following features:  

  • Better customer service with collaborative ticketing 
  • Connect communication channels such as email, phone, chat, etc. 
  • Service tasks based on location, priority, and other aspects 
  • Configuration of workflows, agent roles, and customer portals 
  • Report generation and actionable insights 
  • Automated notifications to agents and customers 
  • Self-service feature available for customers 


  • Support for multiple languages and time zones 
  • Availability of knowledge base 
  • Integrations with multiple third-party applications 


  • Poor capability for search based on keywords 
  • Not easy to create new contacts 
  • Creating links between tickets is difficult 

Freshdesk Demo 

Users can visit Freshdesk’s vendor profile on Software Finder to book a demo. The Freshdesk demo will clarify how the different features work and if they can benefit your business.  

Freshdesk Pricing 

Freshdesk does have a free version as well as free trials available with its paid packages. There are three paid plans, and the lowest starts at $15 per agent per month. However, the billing is annual. The vendor also offers paid add-ons for enhancing the software experience.  

Freshdesk Reviews 

As per Freshdesk reviews available across the web, users have appreciated the different integrations offered by the software. They also indicated that it is quite easy to automate actions and no in-depth technical knowledge is necessary. Meanwhile, users have complained about the lack of customization for the widgets within the software.  

Smartsheet Cost vs Freshdesk Cost: A Brief Conclusion 

While both software applications fall under the category of project management, Freshdesk is a tool that targets customer service. Given the different goals of the applications, it is difficult to objectively compare their cost.  

Freshdesk, unlike Smartsheet, comes with a free version. However, its lowest-priced package is more expensive than Smartsheet.  

If you are looking to spend your money wisely, then you should choose the software that meets your project management requirements effectively. Hopefully, our analysis of Smartsheet cost vs Freshdesk cost will help in making a more informed decision.  

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